Please note: This written cancellation policy is always binding and no verbal communication from EU staff can override the written policy. All requests for a waiver must be submitted in writing for our CEO, CFO, or Director of Admissions to review.
VIRTUAL PROGRAMS - FLEXIBLE SCHEDULING OPTIONS
If you need to cancel your online session, for any reason, within 10 days of registering, we will issue a full refund provided that the cancellation occurs a minimum of 21 days before the start of your camp session.
If you need to make changes to your registration up until 7 days before the start of your virtual program, you will receive a 100% camp credit which may be applied towards any future EU program.
If you make changes or cancel within 7 days of the start of your virtual program, you will receive a 50% credit towards any future EU program.
In the event of cancelation within 7 days due to severe illness, an appeal with documentation may be made to receive additional camp credit at the sole discretion of the Executive Director.
To request a change or cancellation, you must send an email to email@example.com with a clear subject line.
Please note that tuition will not be prorated or refunded for any missed days.
ON-CAMPUS PROGRAMS - FLEXIBLE SCHEDULING OPTIONS
If a family must cancel their In-Person session, for any reason, within 10 days of registering, we will issue a full refund provided that the cancellation occurs a minimum of 30 days before the start of their camp session.
Families may reschedule their camp session for another EU session within the same summer for a 100% camp credit through April 1 without a protection plan.
Families may reschedule their camp session for another EU session within the same summer for a 95% camp credit through April 15 without a protection plan.
Families may reschedule their camp session for another EU session within the same summer for a 90% camp credit through May 15 without a protection plan.
If a family must cancel, for any reason, more than 10 days after registering or within 21 days of the start of their program, no refunds or camp credit will be issued without a purchase of the Tuition Protection Plan or Change Protection Plan at the time of registration.
Tuition Protection Plan and Change Protection Plan: As all cancellations are by their nature unexpected, we strongly encourage all families to purchase either the Tuition Protection Plan or the Change Protection Plan upon application. The amount of refund or credit available through these plans depends on the timing of the cancellation, as outlined in the chart below. Camp credits issued through these plans are transferable to another student and never expire. For cancellations due to extenuating circumstances, please see the extenuating circumstances section below to learn about additional plan benefits.
|Tuition Protection Plan||Change Protection Plan|
|Cost of plan||10% of tuition||5% of tuition|
|Cancellation at least 31 days before camp||100% refund||100% camp credit|
|Cancellation 15-30 days before camp|| 70% refund or 100% camp credit
|| 85% camp credit
|Cancellation 3-14 days before camp|| 40% refund or 80% camp credit
|| 70% camp credit
|Cancellation 1 or 2 days before camp|| 60% camp credit
|| 40% camp credit
|Cancellation after camp has started||$0 - see camp credit appeals||$0 - see camp credit appeals|
Our Tuition Protection Plan and Change Protection Plan offer a refund or credit (excluding the premium paid for the plan itself but including the normally non-refundable deposit) if the client family cancels their enrollment with written notification prior to the start of the program, as outlined in the schedule. The amount of refund or credit will be based on the amount that was due at the time of the change or cancellation. These plans can only be purchased at the time of initial application, but they can be added within 10 days of registration if the camp start date is at least 30 days away.
Extenuating Circumstances: We understand that at times campers may not be able to attend camp due to unforeseen hardships:
- Severe Unexpected Medical Condition
- Death in the immediate/nuclear family
- Severe Unexpected Financial Hardship
Cancelation due to Extenuating Circumstances with a protection plan:
If a family who has purchased a protection plan must withdraw from a summer program due to one of the reasons listed above, they may follow the camp credit appeals process to be given one level of protection above which they are normally entitled. For example, if a family with change protection cancels 5 days before camp they would normally be entitled to a 70% camp credit. Through the appeals process, they may be issued up to an 85% camp credit. Documentation of the extenuating circumstance will be necessary, and approval will be at the sole discretion of the appeals committee. No camper will be given more than a 100% tuition refund.
Cancelation due to Extenuating Circumstances without a protection plan:
If a family who has not purchased a protection plan must withdraw from a summer program due to one of the reasons listed above, they may follow the camp credit appeals process to appeal to be able to pay a 10% fee retroactively and be given a partial camp credit valid until the conclusion of the following summer. Documentation of the extenuating circumstance will be necessary, and decisions about the issuance of camp credit are considered policy exceptions and will be at the sole discretion of the appeals committee. No camper without a Tuition Protection plan will receive a tuition refund.
Refund Process: All refund requests must be received in writing. Please allow up to 10 business days for your refund to be processed. Refunds are typically issued in the same form of payment as the original payment.
Additional Policies and Resources:
- Refund and Cancellation Frequently Asked Questions
- Camp Credit Appeals Process
- Tuition Assistance Application
It is rare that Education Unlimited must cancel a program, class, or trip due to low enrollment. Most years, 100% of all offerings occur as scheduled. However, many of our offerings have minimum enrollment requirements such as a 15-student minimum for college tours. In the event enrollment minimums aren’t reached, Education Unlimited reserves the right to cancel any given program. In the rare event that a program is canceled by Education Unlimited for low enrollment, Education Unlimited will refund all tuition money paid for the canceled programs. Please allow 14 days for such a refund to be processed. We strive to provide 2 weeks’ notice or more, but in the event, we don’t provide at least 10 days of notice by sending an email to the email address you have provided to us, we will also extend a credit of $500 for a future program, which can be combined with any other offer! It is each participant's family’s responsibility to check their email account regularly and to update contact email addresses with the correct contact information. Education Unlimited is not responsible for notices not received because of such problems.
In the event of cancellation due to Force majeure, an Act of God, or cancellation by the campus location, Education Unlimited will provide a 100% camp credit of monies paid. This credit may be used for any child in the affected camper's immediate family and does not expire.